[YOUR COMPANY NAME] is a Kinetic Authorized Agent. We are not Windstream Holdings, Inc.
Kinetic Authorized Agent Call 1-800-000-0000

Privacy Policy

Last updated: [DATE]

This policy explains what [YOUR COMPANY NAME] collects when you use this website or call our sales line, how we use it, and the choices you have. We are a Kinetic Authorized Agent. Once you become a Windstream customer, Windstream's own privacy policy governs the account they hold with you.

Information we collect

  • Details you give us directly: name, service address, phone number, email address, and the plan you are interested in.
  • Call records: we record and monitor sales calls for quality and training. You will be told at the start of the call.
  • Automatic data: IP address, browser and device type, referring page, and pages viewed, collected through cookies and similar technologies.

How we use it

  • To check service availability at your address and quote plans and pricing.
  • To submit and process an order with Windstream on your behalf.
  • To respond to questions, provide support, and follow up on an enquiry you started.
  • To measure and improve our advertising, website and customer service.
  • To meet legal, regulatory and contractual obligations.

How we share it

We share order information with Windstream and, where applicable, our master agent, so your service can be provisioned. We also use service providers for hosting, analytics, call handling and advertising, who may only process data on our instructions. We do not sell your personal information.

Cookies and advertising

We use cookies and tags from advertising and analytics platforms, including Google, to understand how people find and use this site and to measure ad performance. You can control cookies through your browser settings, and you can opt out of personalized Google advertising through Google's Ads Settings.

Calls and text messages

If you give us your number, you agree we may contact you about your enquiry by phone or text, including with an automatic dialing system. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to any text to opt out.

Data retention and security

We keep enquiry and order records for as long as needed for the purposes above and to meet legal obligations, then delete or anonymize them. We use administrative, technical and physical safeguards to protect the information we hold, though no method of transmission or storage is completely secure.

Your choices

Depending on where you live, you may be able to request a copy of the personal information we hold about you, ask us to correct or delete it, or opt out of certain uses. Contact us at the address below and we will respond as required by applicable law.

Children

This site is intended for adults. We do not knowingly collect information from anyone under 13.

Changes

We will post any updates on this page and change the date above. Material changes will be highlighted on our homepage.

Contact us

[YOUR COMPANY NAME]
[Street Address]
[City, State ZIP]
Phone: 1-800-000-0000
Email: privacy@example.com